Support
Real people read every message. We aim to reply within two business days.
Contact us
Email koster@readmaxxing.org and tell us what happened. If it is about a specific reading session, book, or charge, include the date so we can find it.
Report a book on the community shelf
The community shelf lists titles other readers added, and it holds book title and cover information only. New suggestions stay private to the person who added them until an admin approves them, so very little reaches the shelf unreviewed. If something did, email us with the title and what is wrong with it and we will remove it. Reports sent from inside the app arrive with the title already attached.
Billing
Pro subscriptions bought in the iOS app are managed by Apple. To change or cancel, open Settings on your iPhone, tap your name, then Subscriptions, and choose ReadMaxxing. In the app, Profile, then Settings, then Manage subscription takes you to the same place. Canceling keeps your Pro access until the end of the period you already paid for. Our refund policy at readmaxxing.org/refunds covers the rest.
Delete your account
In the app, open the Profile tab, tap the gear, then Account, then Delete account. Typing DELETE removes your account and all of your data from our servers. This cannot be undone. If you cannot reach the app, email us and we will do it for you after confirming it is your account.
Trouble signing in
Use "Forgot password?" on the sign-in screen to get a reset link. If the email never arrives, check your spam folder first, then email us.